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Company and contact details

MEMONE HAIR CARE LTD
Company address: 71–75 Shelton Street, Covent Garden, United Kingdom.

Dispatch and returns: Sirakoro Meguettana, Bamako, Mali.
Orders are dispatched from Bamako. Returns may be sent to this address only after approval by email.

Contact: memonehaircare@gmail.com
Telephone: +223 99 35 15 58

We process and dispatch your order from Bamako, Mali, within 1 to 3 working days after confirmation. Delivery times vary by location, averaging 4 to 7 days after dispatch. Additional customs charges may apply when your parcel arrives, depending on your country’s customs authorities.

Non-refundable items

Some items are excluded from our return policy, including:

• Gift cards
• Downloadable software products
• Certain health and personal care items

Return requirements

A receipt or proof of purchase is required to complete your return.

Please do not send your purchase back to the manufacturer.

Situations where only partial refunds may be granted

Only a partial refund may be granted in the following situations:

• Any item that is not in its original condition, is damaged or is missing parts for reasons unrelated to an error on our part
• Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will email you to confirm receipt of the returned item. We will also inform you whether your refund has been approved or rejected.

If your return is approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

If you have not yet received your refund, follow these steps:

1. Check your bank account again.
2. Contact your credit card provider, as it may take some time for the refund to be recorded.
3. Then contact your bank. There is often a processing delay before a refund appears in your account.

If you have followed these steps and still have not received your refund, contact us at: memonehaircare@gmail.com.

Sale items

Only regular-priced items can be refunded. Sale items are non-refundable.

Exchanges

We only exchange defective or damaged items. To request an exchange for the same product, email us at memonehaircare@gmail.com and contact us for instructions and the return address before sending anything.

Gifts

If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift when purchased, or the buyer had the order sent to themselves to give to you later, we will refund the buyer, who will therefore be informed of your return.

Return shipping

Before returning a product, contact us at memonehaircare@gmail.com for approval and return instructions. Once approved, send your return to MEMONE HAIR CARE, Sirakoro Meguettana, Bamako, Mali. The company’s UK address is not the return address.

You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from it.

The time it takes for an exchanged product to reach you may vary depending on where you live.

If you are returning higher-value items, we recommend using tracked shipping or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

If you have questions about refunds and returns, contact us at memonehaircare@gmail.com.